October 17, 2017
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Category: News
September 13, 2014

SDG&E Continues to Warn Customers About Payment Scam

SDG&E is continuing to alert customers to be aware of an ongoing wire fraud that has been targeting SDG&E residential and business customers. Reports indicate that individuals are misrepresenting themselves as utility employees by calling customers and threatening to turn off electric and gas service if an immediate payment is not made. Customers are instructed to purchase a pre-pay credit/debit card, and are directed to call another phone number where information is then obtained from the card and the cash value is then removed.

In an effort to help prevent SDG&E customers from becoming fraud victims please note the following tips:
•SDG&E always provides past due notices in writing before service is shut-off for non-payment.
•SDG&E does not solicit credit card information
•Customers should not provide financial information by telephone unless they initiated the conversationIf customers receive a phone call that makes them feel uncomfortable, and they know they have an outstanding balance that needs to be resolved, they should hang up and call SDG&E directly.

If you have received this kind of call and believe you might have been a victim of fraud, please contact SDG&E’s Customer Service line immediately at 1-800-411-7343. CLICK HERE for more info.

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